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Frequently Asked Questions

Categories

Do You Have Any COD option?

1. COD option is not avaliable for any customized/personalized product. In such cases prepaid option is a must. You can pay for the order using your Credit/Debit card, Net banking or Paytm. 
 
2. COD is avaliable for the other products. Irrespective of your order amount, Rs 50 will be added to your total if you choose the payment mode as COD.

Do You Take Bulk Orders?

1. Yes, we do. You can mail us with your order and design details at admin@buybindass.com 
 
2. We will offer you a discount depending on your quantity.  
 
You can check our 'Bulk Orders' page for more details. 
 
BULK ORDERS
 
We accept all kinds of Bulk Orders. Farewell, freshers, anniversary, birthday, bachellorate, theme party or any function, meeting, programme just send us your designs and we'll help you get the best and make the day ever bindasstic, the one which everyone will remember for years. 
You can mail us the design and the product you want it on at admin@buybindass.com

How Can I Check The Status Of My Order?

1. You can always log in to your account using Login button and check the status of your ordered product in 'My Order' or you can also click on the 'Track Order', type in your Order ID and check the status or else you can simply write to us inquiring about you order at bindassonlineservices@gmail.com 
Do not forget to mention your Order Id. 
 
2. After the order is placed and confirmed we will send you a mail confirming your order. You will also receive an email once your order is shipped out. In case your delivery date has passed and your order has still not been delivered then please, write to us at bindassonlineservices@gmail.com mentioning your Order ID. 

How To Cancel My Order?

1. If the order payment mode was COD then you can cancel them directly before it gets shipped. 
 
2. For advance/prepaid offers please contact us at bindassonlineservices@gmail.com to cancel the order and for a refund request. 
 
3. In case if the order is shipped already then, unfortunately we wouldn't be able to cancel it. Though, you can accept the shipment and further go for a return and exchange option within 7days of the order delivery.

How To Order A Customized/Personalized Product?

1. In case you wish to order a customized/personalized product click on the "MAKE BINDASS" section. Select the product from the product list (cup, tshirt, puzzle, tiles, frames, keyrings, cushions, pillow etc). Choose the colour, the size, the type. If you want a text on your product then write the text using the Text option. Upload the image if you want an image on your product by using the Upload Image option and then place and confirm the order. 
 
2. For customized/personalized product the payment need to be done in advance. COD is not avaliable for this section. 
 
3. If you face any problem or have any question or querry regarding this then you can write us at bindassonlineservices@gmail.com 

 

How To Place An Order?

Follow these simple rules to place your order:
 
1. Browse through the various products from our sections and choose the product that you want to order. If its a t-shirt, pyjaama or anything related to clothes then select your size. You can take the help of our size chart to select a size. In case, if the product is a cup,frame,tiles, puzzles etc select the size/type from our size/type chart. 
(You can also add the product to the cart by clicking on 'Add to Cart' option. You can add multiple products to your cart).
 
2. Once you are sure of the product that you want to buy, you can either choose to continue shopping or confirm the order. 
 
3. To proceed you can either log in to your existing Buybindass account or buy the product as a guest using the Guest Checkout option or you can simply continue as a 'New User' and create an account. 
 
4. After completing these steps, proceed to checkout, confirm your shipping address, select the desired payment method and confirm your order. 

 

I Got A Broken Product,What Should I Do?

1. In case you receive a damaged product you thence you can return your order within 7days of the ordered delivery. 
 
2. Once we receive your product, we will inspect it and notify you. If your return is approved you'll get the same product that you had ordered at the first place. No refund will be given. The damaged/incorrect product will be replaced with the correct product within 7days of the mail notifying of the approved return.
 
3. No additional charges will be applied in this case. If the product is damaged/incorrect the company will take full responsibility and exchange/replace it. The customer does not needs to pay any extra amount in this case. 
 
 
4. In case, you yourself want to return or send us the product then you can courier the product at the address mentioned below. In such a case the additional Rs50 shipping charge(only) that was included in the payment will be returned back to you. 
 
127G, manicktalla main road, Kakurgachi Ghosh Bagan 
Kolkata - 700054
 
Note that only the shipping charge would be returned and not the entire amount. The product will be replaced with the correct product without having to pay any furter shipping charge

How Will I Receive My Order?

Once the order is placed, we will start with the shipping and delivery procedure. We will keep you updated with emails. We have tie ups with reputed courier companies so, your product will be itself delivered to you at the shipping address that you had given at the time of order placement. All orders will be delivered in fully sealed packages with proper packing so that the products reach you in perfect condition. 

 

I Forgot My Password, What Shall I Do?

Simply click on Forgot Password we will send you a password reset link.

Why Is It That I'm Not Getting COD Option?

1. COD option is not avaliable for customized/personalised products. 
 
2. In case if the product is not a customized/ personalized product and still you're not getting COD option then that means COD is not serviceable by our courier partners at your location but you can opt for  Credit/Debit card or Net Banking options.